Introduction This one-day course uses presentations, group
discussions, break-out groups and psychometric assessments to
introduce and explore the important and sometimes sensitive topic
of organizational communication.
Who is
the course for?
The organizational and interpersonal communication course is for
all levels of people within the workplace. As an in-house course,
it enables frank and open communication and a forum for solving
common communication issues at all levels. As a public course,
it provides for discussion among attendees from different types
of organization and thus enables sharing of both problems and
solutions. Past attendees have come from director level through
to administrative support level.
COURSE DETAILS
Aims and
delivery This course aims to provide delegates with
a greater understanding of the importance of effective communication
for both internal and external organizational success. There is
a strong focus on the dynamic, interactive nature of communication
and the concept and importance of non-verbal communication is
introduced. We will consider both formal and informal means of
communication and the process of active listening in order to
enhance and facilitate this process. The final part of the session
will consider barriers to effective communication and key skills
required for effective communication. This will culminate in a
session of brainstorming and dialogue during which delegates will
have the opportunity to consider their personal, group and organizational
communication barriers and how they can move to break down these
barriers and enhance overall personal and organizational effectiveness.
Length 1 day for public courses
1 day, 2 half-days, or 3 evenings for in-house courses
Pre-course assignment Delegates will be asked to complete an online
psychometric assessment prior to the course. The results will
be used confidentially during the course to add a personal element
to the discussions and solutions.
Topics Covered The following topics will be covered:
Defining communication
The communication process
Communication channels
Channel richness
Downward communication
Upward communication
Informal communication: wandering about
and the grapevine
Dialogue versus discussion
Non-verbal communication
Listening
Cross-cultural communication
Communication barriers
Developing communication competencies
Facilitators PsyAsia’s Organizational Communication
course is presented by organizational psychologists who have experience
of management, as well as training course design and training
delivery that incorporates the complexities of human learning.
Our psychologists have international experience of training all
levels of employee in many different types of organizations. Being
psychologists, they understand the human issues behind communication
and convey these to our delegates sensitively.
Syllabus Change Note:
Prior to every course that we run, it is our policy to consult
the worldwide literature and practice databases to ensure that
we teach the most up-to-date content. For this reason, our syllabus
is subject to change. However, you can of course rest assured
that we do not bring you a static course, rather a course that
evolves with the Asian and international business and human resource
management environments.
If you would like to consider running this
or any PsyAsia International course at your company for a group
of people, please contact us for a quotation.
PsyAsia International has a history of excellence
in customer care and support. Please feel free to contact us via
any of the following methods for a prompt response.
Visit our online support centre